sistem tiketing reservasi

Cara Booking Tiket Garuda Melalui Sistem Altea Amadeus

 

1. Availability Display (HE AN)

> AN01DECCGKJOG1500
> AN01DECCGKPLM*14DEC– Dual city pair with return journey
> AN1A10DEC MDCMIA/AGA,*S to display availability of alliance, exp: Sky Team
> SN01JANCGKSUB – schedule display
> TN30SEPCGKMES – timetable display
>MD – Move Down
> MU – Move Up

2. Segment Sell (HE SS)

> SS1C2 – Sell 1 seat C Class on line no. 2
> SS1Y1*Y11 – Sell 1 seat Y class on line no. 1 and line no. 11 (Dual city pair)
> SS1V1/PE – Sell 1 seat V class on line no.1 on priority PE waiting list
> SSGA206C23SEPCGKJOG1 – long-sell entry

3. Segment Rebook & Cancel (HE SB, HE XE)

> SBY – change booking class of all segments
> SB15DEC 2 – change the date of segment 2
> XI – cancel whole itinerary
> XE3 – cancel single segment

4. Arrival unknown (HE SI)

> SI ARNK – add arrival unknown segment

5. Name Information (HE NAME)

> NM1HENDRA/HENDRAMR – single name
> NM1UU/SALLYMS – name with 1 character on last name, exp: Sally U
> NM1RAI/IGUSTINGURAHMR – adult passenger
> NM2LUBIS/KENNYMR/RATRIMRS – adult passengers with same surname
> NM1ARFAN/POCUTMISS(CHD/10APR05) – Child name with date of birth
> NM1PITALOKA/DIANAYUMRS (INF/RENO/10JAN12) – Adult + Infant same surname
> NU1/1LUBIS/KEN MR – to update name element 1 to LUBIS/KEN MR

6. Contact Information(HE AP)

> APH-JKT 62 21 500 888 – home contact
> APM-PLM 62 81234567890 – mobile contact
> APB-MES 62 61 420 555 – business contact
> APA-BDO 62 22 540 5012 – Agency contact

> APM-JKT 6281800008/P1 – associate to pax 1
>APE-mike@gmail.com/P1 – email contact

Mandatory Element:
Notification information (APN) in case of Flight Modification/Irregularities (HE APN)
> APN-GA/E+emailaddress/P1 – for GA ATO/CTO
> APN-E+emailaddress/P1 – for Travel Agent

7. Ticketing Arrangement (HE TK)

> TKOK – tickets have been issued
> TKTL19SEP/1200 – specify date & time
> TKXL20AUG/0900 – automatic cancellation at specific time

8. Received From Information(HE RF)

> RFMRIWAN 628123456789
> RFPAX

9. End of Transaction (HE ET)

> ET – End Transaction
> ER – End Transaction & Redisplay PNR
> IG  – Ignore
> IR   – Ignore and Redisplay PNR
> ERK – change status from TK to HK & redisplay PNR

1. PNR Retrieval (HE RT)

> RT1234AB to retrieve PNR by record locator
> RT/NASUTION to retrieve PNR by surname
> RTGA207/20SEP-ALKAFF to retrieve PNR by flight, date, and surname
> RTM/GA-12345678 to retrieve PNR by FF nbr.

1. Special Service Request (HE SR)

> SR VGML – special service request, exp: VGML
>SRBSCT/S1-2/P2 – request bassinet for INF under P1 (ADT) name

2. Other Service Information (HE OS)

> OS YY FREE-FLOW TEXT – add other service information (Replace YY with Airline Code)

3. Seat Map & Seat Request (HE SM, HE ST)

> SM3 – request a seat map for a specific segment from a retrieved PNR
> ST/W – request a window seat

4. Remarks (HE RM)

> RM FREE-FLOW TEXT – add general remarks
> RC DPSGA0111/VIP PLS ASSIST – add confidential remarks

5. PNR Handling (HE PNR)

> RH – display PNR history (HE RH)
> LP/GA866/30JAN – retrieve passenger list by flight and date (HE LP)
> WRA/RT – print a displayed PNR (HE WRA)
> IEP-EML-email@address.com – email an itinerary (HE EML)
> SP3 – split pax 3 (HE SP)
> OP/TEXT – add option element (HE OP)

6. Frequent Flyer (HE FF)

> FFDGA-123456789 – display a Frequent Flyer Name from The Airline’s Database
> FFAGA-123456789 –create a FF SSR & Name Element        
> FFNGA-123456789 – create an SSR FQTV automatically if the Name Element is already entered in the PNR
> SRFQTV GA-GA123456789 – add SSR FQTV manually

7. Itinerary Pricing (HE FQ, HE FXP, HE PRICE )

> FQDCGKDPS – Basic fare quote display
> FQDCGKBDJ/R,-IN – fare display for infant
> FQN10 – display fare notes from a fare display
> FXA – display lowest Available for an Itinerary
> FXP Price all passenger & segment with TST creation
> FQQ2 – display the fare component for fare on line 2

8. Itinerary Pricing (HE FQ, HE FXP, HE PRICE )

> TQT – display TST or TQT/T1 to display TST 1
> FXT2– select and store TST on line 2
> FQC100USD/IDR– convert specific amount, using a currency code

9. Form of Payment (HE FP)

> FPCASH – payment by cash
> FPCCCAcreditcardnumber/1013/IDR550000 /N1234567 – payment by credit card, 1013 is the card validity and N1234567 is approval code from bank

1. Issue Ticket (HE TTP)

> TTP – basic entry to issue ticket
> TTP/RT – issue and redisplay PNR
>TTP/ITR – issue ticket and print ET ITR
> TWD – display ticket when there is only one FA or FHE element in the PNR
> TWD/L10 – display ticket on FA line 10
> TWD/TKT126-1234567890 – display ticket by ticket number

1. Ticket Re-Issue (HE REISSUE)

After making the necessary itinerary changes, to re-issue with no additional collection, enter:
1)   TTE/ALL to remove TST
2)   FXP to reprice
3)   TTK/EXCH/Tx to process the exchange TST no X
4)   TTK/L1/VXX10JUN to update ticket validity
5)   FO 126-9699001071 E1JKT01MAY13
/15058607 to add original ticket number and additional ticketing information
6)RF PAX
7)TTP/RT

2. Ticket Revalidation (HE REVAL)

After updating the PNR, to revalidate ticket enter:
> TTP/ETRV/L10/S5-6/E3-4 to revalidate e-ticket
L_ (line number from FA or FHE from that ticket number
S_ (line number from segment in PNR)
! Revalidation can only be performed by GA ATO/CTO.

3. Electronic Miscellaneous Document (HE EMD)

1)SR XBAG – add SSR Excess Baggage
2)TMC – create TSM-P
3)To view TSM enter TQM
4)TMI/FIDR50000/CV-50000/FP-CASH
to add fare, coupon value and FOP
5)TMI/KG-5/ER-IDR10000 – update XBAG amount
6)TTM/RT – issue EMD

4. Refund (HE REFUND)

> TRF126-1234567890 to display refund record
> TRFU/CP100A to insert charges
> TRFP to process the refund

5. Void Ticket (HE TRDC)

After displaying e-ticket with TWD entry, to void ticket enter: > TRDC

6. Encode/Decode (HE DECODE)

> DNA GA  or   DNA GARUDA – encode/decode airline name
> DAN MEDAN – encode a location name
> DAC PLM – decode a location name
> DC FRANCE or DC FR – encode/decode country

7. Queue Handling (HE QUEUE)

> QE1C0 – place queue to 1 Category 0
> QTQ – display total queue count
> QC8 – display queue 8
> QS8C1D1 – start queue 8 category 1 date range 1
> QI – ignore queue
> QD – delay queue and move to next queue without actioning

8. Convert Date / Time (HE DD)

> DD – display time
> DD JKT – display local time
> DD ZZZ 1500/ JKT – convert GMT time to Local time
> DD 25DEC/-30 – find date 30 days prior
> DD 25DEC/45 – find 45 days in future

9. Flight Information (HE DO)

> DO 3 – display flight information from sector 3
> DO GA822/20Jul – display fight information for specific flight or date

1. Minimum Connecting Time (HE MCT)

> DM3/4 – show connecting time between sector 3 & 4
> DMDPS – show connecting time in DPS airport           
> DMGA/AMS/KL – show connecting time in LHR from GA to KL

1. HELP

> HE/ – Help for the last transaction entered
> HE ELECTRONIC – Help for a specific topic
> HE STEPS – Help for Step INDEX
> HE FQD – for a specific transaction

2. Amadeus Information Pages

> GG AIS – display AIS INDEX
> GGAIR GA – display airline information

Sumber : Panduan Garuda Indonesia ( ALTEA HOW TO )

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